FAQ

Why are there no spa chairs? At Bella, we don't use whirlpool spa chairs which are susceptible to bacteria, skin and hair particles and require at least 20 minutes to thoroughly clean and disinfect between uses. We hope you enjoy the throne we have awaiting you.
Do I have to book an appointment? We accept both appointments and walk-ins. We recommend scheduling in advance to book an appointment to secure your service. Walk ins are typically subjected to a 45 minute wait when capacity allows us to accept appointments.

If after failing to show for (2) consecutive appointments, we will not accept your request for an appointment for at least three months after the last missed appointment. You must be a “walk-in only” customer.

If you are running late, we appreciate a courtesy phone call to let us know in advance of your appointment time. We will let you know as well when we are running behind schedule. Often times we run behind schedule when art is requested, there are services challenges etc.

If you have any questions about what to book please feel free to call us at (973) 982-3552.

If you are unable to keep your appointment we require twenty four hour notice, while we do understand that life happens please call Bella directly to discuss unavoidable adherence to the cancellation policy.
Can I bring a child with me? Children are more than welcome as long as they have an appointment.
Will my manicure/pedicure items be clean? Upon your arrival, the team at Bella will open a sealed pouch of sterilized implements/tools. We also use nonmetal tools that are sanitized/disinfected as well as single use/disposable items (our pedicure liners, pedicure abrasives, etc).

We use an autoclave for all of our metal instruments. Our autoclave is a medical grade sterilization chamber similar to what hospitals and dentists use to sterilize their metal tools. The tools are then stored in a sterilized and sealed pouch until it is time to use them.

We use OPI Spa Complete to sanitize/disinfect our non metal tools.
Can I use my cell phone? Out of respect for your fellow customers’ experience, your cell phone must be on vibrate while at Bella and we ask that phone calls be kept to a minimum and that you do not video chat without using ear buds/headphones.
Is Bella pet friendly? Although we love love fury friends, we do not allow pets in the lounge (insert sad face).
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