Eyelash Extension FAQs

What are eyelash extensions?
Eyelash extensions are individual strands of synthetic fibers made to replicate a natural eyelash that are available in different lengths, curls and weight (thickness) cut in the shape of a natural lash and applied one-by-one to each individual natural lash as an ‘extension’ of your natural lash. When applied, eyelash extensions lengthen and thicken your own natural eyelashes. The single strands are applied to each individual eyelash, one by one. With proper application, lash extensions look and feel completely natural.

Lash extensions are meant to lengthen, thicken and enhance your natural lashes.
How many lash extensions do you apply?
The normal human eye has 150-200 lashes per eye. We apply an extension to each and every lash you have. We don’t miss a single one! This is one of our trademark techniques, a full set is a FULL set.
How do I choose the look I want?
Your technician will consult with you to understand what type of style you are interested in and what look will work best with your natural lashes. The overall look of the lashes can range from very natural to very voluminous!
Do I have to do anything to prepare for the service?
To remove any eye makeup, use an oil-free makeup remover to cleanse your lashes prior to the appointment as well to remove any leftover mascara. Right before the appointment you may be asked to cleanse your lashes with a mild cleanser to remove any leftover oils. Lashes should not be permed or manually curled at the time of appointment.
How long will a set of eyelash extensions last?
Eyelash extensions will last the length of the natural growth cycle of your own eyelashes. Depending on your activity and day-to-day routine, refills should only be required every two to three weeks to maintain their fullness.

The longevity of your extensions will vary based upon your natural lash growth cycle; if your hair grows fast, then so will your extensions, and fills will be needed more often. If you follow our instructions for caring for your lash extensions, your lashes will remain fuller longer. The average human eye sheds 5-7 natural eyelashes per day, this is 70-90 natural lashes within 2 weeks (half your natural eyelashes), this is why we recommend fills every 2 to 3 weeks. If you return for a fill with less than 40% of your extensions in place, you will be required to obtain a full set. Our rates are set based upon time and coverage applied.
Are lash extensions safe?
Yes, we use only uses professional grade adhesive which never comes in contact with your skin. Synthetic eyelashes adhere about 1mm away from your skin. The lashes are applied directly to the natural lash, never applied to the skin. The procedure is pain free and the extensions are feather light, so they will not pull your natural lashes out. We take extra care to make sure we cover each individual lash. We do not clump lashes together, apply them to the skin, or damage your natural lashes with an improper application. The eyes should always remain closed while receiving this service.
Who should not get lash extensions?
An individual with any allergy to adhesives or cyanoacrylate adhesives. An individual who has undergone chemotherapy over the last six months, or an individual who does not have natural eyelashes may not have eyelash extensions applied. Lashes that grow into the eye are not candidates for lash extensions either. If you suffer from an eye infection or a degenerative disease of the eye, we cannot apply lash extensions to your eyes. If your sleep on your face (stomach sleeper) you should not get eyelash extensions, you will continually end up rubbing them off in your pillow, and then be needing a full set at each fill appointment.
If I only have a few natural lashes, can I get lash extensions?
We apply lash extensions to your natural lashes. We do not glue the extensions directly to your skin. For those clients with little natural lashes, we can apply volume lashes for a thicker lash line. The end result will depend greatly on your natural lashes.
Can I apply mascara to eyelash extensions?
Eyelash extensions are designed to give your natural lashes an improved look of fullness so mascara is not needed. Pick the look/set you want and throw that mascara away. If you wear mascara, the longivity of your extensions will be greatly reduced and you will need to come in more often for a fill and we will charge extra to clean out your lashes and fill them back in. You can wear mascara on the bottom lashes, however, you must remove all your eye makep with our water-based cleanser before you go to sleep or your makeup will goop up the base of your extensions and cause your extensions to come off prematurely.
Can I swim, shower, exercise, or visit a spa while wearing eyelash extensions?
We do ask you to minimize the chance of wetting the extensions for the first 48 hours of wear. After that 48-hour period, the adhesive used to apply your eyelash extensions is secure enough to allow you to get right back to your routine. However, keeping away from extensive contact with steam such as in saunas or certain facials is recommended since it can begin to loosen the bond.

Even though your lash extensions are waterproof, we do not recommend getting your lashes wet on a regular basis. We recommend avoiding allowing the shower water to beat down on your lash extensions, as anything constant and repetitive can cause your lash extensions to come off prematurely.
How soon can I wash my face after the extensions are applied?
The suggested time frame is 48 hours. For a guest with sensitivities, it is suggested to wash within the first 12 hours of application.
How do I dry my eyelash extensions?
After cleansing your eyelashes, brush your extensions with a clean mascara wand and use a lint-free cloth to gently apply pressure to the top of your extensions while keeping your eyes closed.
Can I still wear eye makeup?
Yes, but most clients don't even feel the need to wear eye makeup...Just wake up and go! No more running, streaking, smudging, or flaking mascara. You can still use eyeliner and eye shadows as usual, as long as it is not waterproof or liquid, as these products will break down the adhesive. Gently remove any makeup near your extensions so that you never have to rub your lashes as this will cause your lashes to come off early. Remember, no mascara.
How do I take care of my new eyelash extensions?
Avoid getting lashes wet for the first 24-48 hours. Avoid hot steam or sauna. Do not perm eyelashes or manually curl.
Brush with a clean mascara wand daily.

TIP: Sometimes mornings are a mess! Try washing your lashes in the morning and gently brushing the top side of the extensions with a finger placed beneath. If too much tugging is noticed, a quick stop at your local studio may be necessary to help separate these extensions.


• Never allow shower water to beat directly on your extensions. Constant pressure on the extensions can cause them to "pop" off or wear off sooner than normal.
• Do not rub, pick, pull or twist your extensions.
• Do not sleep on your lashes. If you are a side sleeper, try and keep your lashes out of the pillow (sleeping on your side or your face creates wrinkles and lines on your face, in addition to ruining your lashes- incentive to Not sleep on your face).
• Gently comb the tips of your extensions with the mascara brush provided as needed to straighten and "fluff" your extensions. Do not over comb your extensions, or use the mascara brush as you would with mascara.
• Never use mascara on your extensions, as this will shorten the lifespan of your extensions, cause clumping, and dissolve the adhesive. You can use mascara on your bottom lashes.
• Never use organic solvents or oil makeup removers on your extensions, as this will dissolve the adhesive and ruin your extensions.
• Receive regular fills to maintain the fullness and natural look of your extensions.
• Cleanse your eyelash extensions several times per week, if not daily.